Data Deletion Request

Last Updated: July 17, 2026

Quick Navigation: Overview In-App Deletion Email Request Deletion Form What Happens FAQ

We're sorry to see you go. This page explains how to request deletion of your Lexinum account and all associated personal data. We have designed the process to be as simple and transparent as possible.

You can request data deletion through the app itself (fastest) or by email. Both methods are described below.

1. Before You Delete

Please read carefully. Deleting your account is permanent and irreversible. Once deletion is complete:

All your game progress, scores, and statistics will be permanently erased
Your account will be removed from all leaderboards
Active multiplayer matches will be forfeited
Your friend connections will be removed
Any premium subscription will be cancelled (you must also cancel via the App Store / Play Store to stop billing)
You will lose access to any purchased or earned in-app content

If you simply want to stop receiving notifications or take a break, you can adjust these in the app settings without deleting your account.

2. Delete via the App (Recommended)

The fastest way to delete your account and data is through the Lexinum app itself:

Open Lexinum on your device and sign in if needed.
Go to Settings by tapping the gear icon (usually in the top-right corner of the home screen).
Navigate to Privacy & Data within the Settings menu.
Tap "Delete Account" at the bottom of the Privacy & Data screen.
Confirm your choice. You will be asked to re-authenticate and confirm that you understand the consequences. Once confirmed, the deletion process will begin immediately.

Once confirmed, your account will be deactivated immediately. All personal data will be permanently deleted from our active systems within 30 days. Backup copies may persist for up to 90 days before being automatically purged.

3. Delete via Email

If you cannot access the app (e.g., you no longer have the device or cannot sign in), you can request deletion by email.

3.1 What to Include in Your Email

To process your request efficiently, please send an email to [email protected] with the following information:

Subject: "Account Deletion Request — Lexinum"
Your registered email address (the one associated with your Lexinum account)
Your display name (as shown in the app)
Reason for deletion (optional but appreciated — helps us improve)

We will verify your identity and confirm the deletion request within 5 business days. Once verified, deletion proceeds as described in Section 5.

Ready to submit your request?

Send Deletion Request Email

4. Deletion Request Form

Alternatively, you can use the form below to submit your deletion request. This sends an email on your behalf with the necessary information pre-filled.

Account Deletion Request

Fields marked with * are required.

Registered Email Address *

The email address you used to create your Lexinum account.

Display Name *

Reason for Deletion

Additional Details

I understand that deleting my account is permanent and irreversible. All my game data, scores, matches, and account information will be permanently deleted. *

Submitting this form will open your email client with the information pre-filled. Please review and send the email to complete your request.

5. What Happens After You Request Deletion

5.1 Immediate Effects

Account deactivated: Your account is immediately deactivated and you will be signed out of all devices.
Profile hidden: Your profile is removed from leaderboards, friend lists, and public views.
Active matches forfeited: Any ongoing multiplayer matches are marked as forfeited.

5.2 Data Deletion Timeline

Within 30 days: All personal data is permanently erased from our active database (Firestore).
Within 90 days: Backup copies and logs containing your data are automatically purged through regular backup rotation.
Purchase records: Transaction records required for tax and app store compliance may be retained as required by law but will be disconnected from your personal identity.

5.3 What Is NOT Automatically Deleted

You must take separate action for these:

App Store / Play Store subscriptions: Deleting your Lexinum account does not cancel your premium subscription. You must cancel separately through Apple App Store or Google Play Store to stop future billing.
Local data on your device: If you used guest/offline mode, any data stored locally on your device is not affected by server-side deletion. You can clear this by uninstalling the app.

5.4 Confirmation

We will send a confirmation email once your deletion request has been received and again when it has been fully processed.

6. Frequently Asked Questions

Can I cancel my deletion request?

If you change your mind, contact us at [email protected] as soon as possible. We can reverse the process if data has not yet been permanently deleted (typically within the first 7 days). After data is permanently erased, recovery is not possible and you would need to create a new account.

I deleted my account but still see charges. Why?

Account deletion does not cancel app store subscriptions. You must cancel your subscription separately through Apple App Store or Google Play Store. See our Terms of Service for subscription cancellation instructions.

Can I export my data before deleting?

Yes. We recommend exporting your data before deletion. Go to Settings → Privacy & Data → Export My Data in the app. You will receive a JSON file with your game history and account information.

What if I used multiple sign-in methods (Google + email)?

If your account is linked to multiple authentication providers, providing any one of them in your deletion request is sufficient. We will locate and delete the entire account.

How long does the process take?

Account deactivation is immediate. Full data deletion from active systems takes up to 30 days. Backup systems are cleared within 90 days.

7. Need Help?

If you have questions or encounter issues during the deletion process, we're here to help:

Deletion Support: [email protected]
General Support: [email protected]
DPO Inquiries: [email protected]

We aim to respond within 5 business days.